In short: Our operators receive alarms, video and access events from your site around the clock. Every alarm is verified on live video, so false alarms are filtered out and real ones trigger an immediate response.
What our operators do
- Receive the event: alarm, motion detection, intercom call or an unauthorised access attempt.
- Verify on live video: real intrusion, an employee without a card, or a false alarm.
- Follow your site procedure: dispatch the response team, alert your contact, call police or emergency services.
- Document: every event has a log, response time and recording.
Many sites, one centre
Clients with multiple locations get one point that sees every site at once, with the same response and reporting standard.
FAQ
Can I connect my existing alarm?
In most cases yes. After a system check we tell you whether an add-on (e.g. a camera for video verification) is needed or just the connection.